Rigtec (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you interact with our website, place an order, or contact us, we may collect:
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment information
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Company details (if applicable)
Non-Personal Information
We may also collect non-identifiable information such as:
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IP address
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Browser type
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Device information
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Pages visited
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Time and date of visits
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Referring website addresses
This information helps us improve our website and services.
2. How We Collect Information
We collect information when you:
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Visit our website
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Make a purchase
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Fill out forms
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Subscribe to communications
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Contact us
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Use our services
Our website is hosted on Shopify, which may also collect and store data on our behalf.
3. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide products and services
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Communicate with you
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Respond to enquiries
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Improve our website and offerings
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Manage accounts
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Comply with legal obligations
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Send marketing communications (where permitted)
We do not sell your personal information to third parties.
4. Payment Information
All payment transactions are processed securely through third-party payment providers.
Credit card and payment details are encrypted and handled in accordance with industry security standards. Rigtec does not store full payment card details.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Improve website functionality
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Analyse traffic
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Personalise user experience
You can choose to disable cookies through your browser settings. However, some features of the site may not function properly.
6. Sharing of Information
We may share your information with trusted third parties, including:
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Payment processors
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Website hosting providers
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Analytics providers
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Delivery and logistics partners
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Professional advisers
These parties are required to protect your information and use it only for authorised purposes.
We may also disclose information where required by law.
7. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
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Unauthorised access
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Alteration
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Disclosure
However, no method of transmission over the internet is 100% secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
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Provide our services
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Meet legal obligations
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Resolve disputes
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Enforce agreements
When no longer required, data is securely deleted or anonymised.
10. Your Rights
You have the right to:
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Access your personal data
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Request corrections
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Request deletion
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Object to processing
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Withdraw consent (where applicable)
To exercise these rights, please contact us using the details below.
11. Marketing Communications
If you opt in to receive marketing communications, you may unsubscribe at any time by following the instructions in our emails or contacting us directly.
We respect your preferences.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
13. International Data Transfers
Your information may be stored and processed in countries outside New Zealand, including through our hosting and service providers.
We ensure appropriate safeguards are in place for such transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.
We encourage you to review this policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
